Privacy Policy

Effective and last updated: 17 September 2026

1. Who controls your information

ZEYN Travel operates the ZEYN Travel website and My Korea Trip service in the Republic of Korea. For privacy questions, requests, or complaints, contact our privacy team at info@zeyntravel.com or WhatsApp/phone +82 10-7423-8447.

ZEYN Travel and ZEYN Transfer Korea are separate brands. Transportation requests may be referred to ZEYN Transfer Korea only when relevant to the service you request and with the information necessary to handle that request.

2. Information we collect

• Contact and account details: name, email address, phone number, preferred contact method, login and account-security information.
• Travel-request details: dates, destinations, group size, traveler ages, interests, accessibility or practical requirements, accommodation or pickup information, and messages you choose to provide.
• Business-inquiry details: company, market, contact person, work email, phone, request type, group size, route, dates and operational notes.
• Proposal and service records: saved tours, itinerary drafts, proposal reference, agreed amount, request status, manager notes visible to you, payment provider and payment status.
• Technical information: consent choices, browser/device information, security logs, page interactions and analytics events where analytics consent has been given.

Please do not send passport copies, card numbers, bank credentials, medical records or other highly sensitive information through ordinary forms, email or chat unless we specifically request it through an appropriate secure channel.

3. Why we use it

4. Forms, messages and payments

Website inquiries are routed through Formspree to info@zeyntravel.com. My Korea Trip stores your saved choices, messages and request status so that you and the assigned ZEYN Travel manager can continue the same conversation.

When you accept a personal proposal, ZEYN Travel may provide a proposal-specific PayPal or Wise link. Payment is processed on the provider’s secure website under that provider’s privacy and security terms. ZEYN Travel does not store full card numbers, card security codes or online-banking credentials.

5. Service providers and overseas processing

We use service providers only as needed to run the website and client journey. Depending on the feature you use, these may include Tilda (website hosting), Formspree (form delivery), Vercel and Neon (portal hosting and database), Resend (transactional email), Google Analytics 4 (consent-based analytics), and payment providers such as PayPal or Wise.

Some providers may process information outside the Republic of Korea. We limit the information sent to each provider to what is needed for the service, use provider security and contractual controls where available, and apply your consent choice for non-essential analytics.

6. Retention

• Unconverted inquiries are normally deleted or anonymized 12 months after the last meaningful contact, unless you ask for earlier deletion or a longer period is needed for security, a dispute or a legal duty.
• Account and trip-planning information is kept while the account is active and is normally deleted or anonymized within 30 days after a verified account-deletion request, subject to legally required records.
• Under applicable Korean e-commerce recordkeeping rules, advertising records may be kept for 6 months; contract/cancellation and payment/supply records for 5 years; and consumer complaint/dispute records for 3 years.
• Security and technical logs are kept only for the period reasonably needed to protect the service and investigate incidents.

7. Cookies and analytics

Essential storage supports security, login, language and consent choices. Analytics is optional and is activated only after consent. You can change your choice at any time through Cookie Settings in the site footer. Our GA4 events are configured not to include names, email addresses, phone numbers, free-text messages or other direct identifiers.

8. Your choices and rights

Subject to applicable law, you may request access, correction, deletion, restriction or suspension of processing, a copy of relevant information, or withdrawal of consent. Email info@zeyntravel.com with enough information for us to verify and handle the request safely. Withdrawal does not affect processing that was lawful before withdrawal, and some records may need to be retained by law.

9. Security and children

We use access controls, encrypted connections, service-provider safeguards and data-minimization practices appropriate to the information we handle. No online system can be guaranteed completely secure. If a trip involves a child, the responsible adult should provide only the information necessary to plan and support that child’s travel.

10. Changes to this policy

We may update this policy when our services, providers or legal duties change. The current version and effective date will remain available on this page. Material changes will be highlighted through an appropriate website, account or email notice where required.